Return Policy

  • A loss or damage claim should be submitted within 15 days of a shipment being delivered (the sooner the better)
  • A service failure claim should be submitted within 10 calendar days
  • To submit a claim simply follow these steps, click here
  • Shipper’s Risk items only qualify for Lost shipments when insurance is purchased
  • Please ensure to select Commodity Type when purchasing insurance
  • Please ensure to print 3 copies of the High Value Insurance. Receipt when purchasing insurance over $1,000.00 CAD as some carriers require this document.