- A loss or damage claim should be submitted within 15 days of a shipment being delivered (the sooner the better)
- A service failure claim should be submitted within 10 calendar days
- To submit a claim simply follow these steps, click here
- Shipper’s Risk items only qualify for Lost shipments when insurance is purchased
- Please ensure to select Commodity Type when purchasing insurance
- Please ensure to print 3 copies of the High Value Insurance. Receipt when purchasing insurance over $1,000.00 CAD as some carriers require this document.
