A loss or damage claim should be submitted within 15 days of a shipment being delivered (the sooner the better)
A service failure claim should be submitted within 10 calendar days
To submit a claim simply follow these steps, click here
Shipper’s Risk items only qualify for Lost shipments when insurance is purchased
Please ensure to select Commodity Type when purchasing insurance
Please ensure to print 3 copies of the High Value Insurance. Receipt when purchasing insurance over $1,000.00 CAD as some carriers require this document.
